Support

Your account is limited to 2 devices. If you've already activated 2 machines and want to install on a third, you have two options:

1. Sign in to your account and remove a device you no longer use at prismjournal.net/devices. Removing a device immediately frees its slot.

2. Buy an extra device slot for $6.99 (one-time, never expires). The slot is added to your account immediately after checkout, and the next launch on the new machine will succeed.

A reinstall on the same physical machine counts as a new device, because the local device ID is gone. Sign in at prismjournal.net/devices and remove the old entry (it will say "last seen X days ago"). Then re-launch the app — it'll register fresh.

Devices not seen in 60+ days are eligible for automatic cleanup, so old reinstalls are usually self-healing.

No. Prism Journal makes one network call total: when you first launch a new install and sign in. Every launch after that is fully offline. Your trades, screenshots, and account data live on your machine — they never leave it.

If you're disconnected from the internet on first launch, simply connect briefly to activate, then you can run forever offline.

Check your spam folder first. If it's not there, go to the sign-in page, enter your email, and click "Forgot password?" — that resends the link.

Still missing? Email [email protected] with your Stripe receipt and we'll fix it manually.

Email [email protected] within 7 days of purchase and we'll refund the full amount, no questions asked. We process refunds within 1-2 business days.

Yes. Email [email protected] from the original purchase email and tell us the new email — we'll move the account over. Your purchase history and device limit increases come with you.